Privacy Policy

Aoste UK, trading as The Mad Butcher UK, makes available to users of the website located at URL https://www.madbutcher.co.uk (hereinafter, also the Website) this Privacy Policy, in order to provide information on how we process your personal data and protect your privacy and information.

AOSTE UK asks the user to take a few minutes to read this Privacy Policy carefully.

Introduction

This Privacy Policy applies to AOSTE UK's website, made available to the public at URL www.campofrio.es, as well as to the interactions that the user makes with AOSTE UK through said website. AOSTE UK may modify this Privacy Policy from time to time. In the event of modifications, we will notify you through the website or by other means, so that you can be aware of the new Privacy conditions. The fact of continuing to make use of the functionalities made available by AOSTE UK after having notified you of the aforementioned modifications will imply that you agree with them, except for cases in which your express consent is required.

Who is the Data Controller of your personal data?

The person responsible for the processing of personal data is Aoste UK (hereinafter, AOSTE or The Company) trading as The Mad Butcher UK. Aoste UK is the UK establishment (number BR024420, address Squires House, 205a High Street, West Wickham BR4 0PH) of Aoste SNC, an overseas company registered in England and Wales under registration number FC039315 and overseas address 523 Cours Du Troisieme Millenaire, Saint Priest, France, 69800, incorporated in France as a private unlimited liability company under registration number 388818726. Our registered VAT number is 413 5846 01.

To ensure the proper management of the processing of your data, AOSTE UK has appointed a Data Protection Officer, whom you can contact for any question you need and whom you can contact at the email address dpo.external@campofriofg.com

For what purpose do we process your personal data and what is its legal basis?

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

The personal data provided by users of this website may be processed by AOSTE UK for the following purposes, depending on the type of data provided by the user, as well as the interactions that the user has with AOSTE UK through the website.

Contact, management and processing of queries and requests from website users:
- Purpose: The personal data of users who contact AOSTE UK through any of the contact channels made available through the website in order to receive queries and/or requests from users will be processed for the purposes of maintaining contact between the parties, managing the users of the Website, provide customer or user support services and manage and process such requests or queries.
- Data processed for this purpose: Identification and contact data.
- Legitimating basis: The basis that legitimises this processing is the management and processing of the legal relationship established between the user and AOSTE UK, i.e. in the management of their own request, in the maintenance of contact between the parties and, where appropriate, in the provision of the service that the user has requested
Management of users registered on the Website:
- Purpose: The personal data of users who register and create a user account on the Website will be processed for the purpose of managing a user profile (username and password) that allows access to the private area of the Website, managing the users of the Website with access to the private area and providing them with access to it and the contents. functionalities and services that are made available to the public through said restricted access space. In this sense, the user will be solely responsible for the custody of their access codes to the system, keeping them secret and making responsible use of them. The user will assume in each case the consequences or damages that may arise from the lack of diligence in the custody of their access codes.
- Data processed for this purpose: Identification and contact data.
- Legitimizing basis: The basis that legitimizes this processing is the processing and development of the legal and/or contractual relationship established in each case between the user and AOSTE UK.
Management of the contractual relationship formalised with users (product purchase operations – e-commerce):
- Purpose: The data of users who proceed to carry out product purchase operations through the means enabled for carrying out electronic commerce operations made available through this Website, whether or not they are registered users on the Website, will be processed for the purpose of processing, maintain, develop, manage and control the contractual relationship established between the user and AOSTE UK, as a result of the purchase transaction. The management of the contractual relationship will include, but is not limited to, the documentary, accounting, administrative and economic management, as well as the management of the delivery of the products purchased at the address provided.
- Data processed for this purpose: Identification and contact data; economic-financial data.
- Legitimizing basis: The basis that legitimizes this processing is the processing and development of the legal and/or contractual relationship established in each case between the user and AOSTE UK.
Consumer Service Department:
- Purpose: AOSTE UK provides users with a means of communication to manage, telematically and/or by telephone, the Consumer Care Service. The data collected through this service will be processed by AOSTE UK in order to process the queries or requests that are made and the incidents that are reported.
- Data processed for this purpose: Identification and contact data.
- Legitimating basis: The basis that legitimises this processing in the management and processing of the legal relationship established between the interested party and AOSTE UK and in compliance with legal obligations applicable to AOSTE UK (General Law for the Defence of Consumers and Users).
Management and development of Promotions:
- Purpose: The personal data of the users collected by registering the user as a participant in any of the promotions made available by AOSTE UK through its website, will be processed for the purpose of managing the development of the promotion in question, delivering the prize corresponding to the winner(s) of the promotion, as well as for the compliance by AOSTE UK with any legal and tax obligations applicable to it in its capacity as the organiser of the promotion in question, exclusively in the event that the user has consented to such data processing purpose. Likewise, AOSTE UK informs that, in any case, the data will be processed in accordance with the Legal Bases regulating the promotion in question, where the user can find detailed information on data protection, and which must be accepted by the user prior to their participation in the promotion.
- Data processed for this purpose: Identification and contact data; economic and financial data.
- Legitimizing basis: The basis that legitimizes this processing is the consent of the interested party and the business relationship established by the Legal Bases of the promotion.
AOSTE UK's own commercial communications to customers:
- Purpose: The personal data of users of the Website who, in addition, have the status of AOSTE UK customer, may be processed by AOSTE UK for the purpose of sending advertising, promotional information or information that may be of interest to them regarding the products, promotions and commercial offers of C The Company through postal or electronic means (post, messaging, SMS or other equivalent means of electronic communication), including based on the analysis and elaboration of their profile that will be made exclusively with internal data. In relation to the analysis and preparation of your profile, AOSTE UK informs you that, in order to optimise and introduce improvements in your mailings, as well as to offer you appropriate information in accordance with preferences, it may carry out processing consisting of the preparation and analysis of profiles and apply segmentation techniques for commercial and advertising purposes, which will be carried out exclusively with the data you provide us with (AOSTE UK's internal data).
- Data processed: Identification and contact data, data relating to transactions of goods and services, data on personal characteristics or social circumstances (derived from the application of segmentation and profiling techniques).
- Legitimate basis: This purpose is based on the regulations governing the information society (in the case of communications by e-mail or similar means) and on AOSTE UK's legitimate interest in arousing interest and encouraging the contracting of AOSTE UK's products as well as improving AOSTE UK's image. In this sense, the user may object at any time to the processing of their data for this purpose using the channels enabled for this purpose by AOSTE UK and in each of the commercial communications issued, the latter, in the case of communications by email or similar means. If you wish to obtain more information about the legitimate interest invoked by AOSTE UK in relation to this purpose, you can request additional information at dpo.external@campofriofg.com
AOSTE UK's own commercial communications to non-customer consumers:
- Purpose: The personal data of users of the Website who are consumers of the brand's products and, in addition, have given us their express consent in the forms provided for this purpose, may be processed by AOSTE UK for the purpose of sending advertising, promotional information or information that may be of interest to them regarding the products. promotions and commercial offers from The Company through postal or electronic means (postal mail, courier, SMS or other equivalent means of electronic communication), including based on the analysis and preparation of your profile, which will be made exclusively with internal data. In relation to the analysis and preparation of your profile, AOSTE UK informs you that, in order to optimise and introduce improvements in your mailings, as well as to offer you appropriate information in accordance with preferences, it may carry out processing consisting of the preparation and analysis of profiles and apply segmentation techniques for commercial and advertising purposes, which will be carried out exclusively with the data you provide us with (AOSTE UK's internal data).
- Data processed: Identification and contact data and data on personal characteristics or social circumstances (derived from the application of segmentation and profiling techniques).
- Legitimating basis: The user's consent, requested through the forms provided for this purpose. In this sense, the user may revoke consent to the processing of their data for this purpose, using the channels enabled for this purpose by AOSTE UK.
Conducting satisfaction surveys related to the service offered:
- Purpose: The contact details of users may be processed by AOSTE UK for the purpose of carrying out satisfaction surveys or market studies related to the transactions carried out on the Website.
- Data processed: Identification and contact data.
- Legitimate basis: The processing is based on AOSTE UK's legitimate interest consisting of the need to know the degree of consumer satisfaction with the products marketed through the Website. In this sense, the user opposes at any time the processing of their data, using the channels enabled for this purpose by AOSTE UK. If you wish to obtain more information about the legitimate interest invoked by AOSTE UK in relation to this purpose, you can request additional information at dpo.external@campofriofg.com
Fraud Prevention
- Purpose: Users' personal data will be processed to comply with established legal and corporate regulations, as well as to cooperate with the competent authorities to prevent crime or fraud.
- Data processed: Identification and contact data and data relating to transactions of goods and services.
- Legitimate basis: This purpose is based on AOSTE UK's legitimate interest in ensuring a reasonable use of the resources made available on this website and reducing the risk of being victims of fraud or fraud operations. If you wish to obtain more information about the legitimate interest invoked by AOSTE UK in relation to this purpose, you can request additional information at dpo.external@campofriofg.com

From what sources do the processed data come?

The data that AOSTE UK processes as a result of the interactions carried out by the user through our website comes from the following sources:

Data provided by the user by filling in the spaces to manage communication with the users made available by AOSTE UK and/or the spaces made available for participation in promotions managed by AOSTE UK, by sending emails or by any other means by which the user enters into communication with AOSTE UK.
Data generated as a result of the user's browsing and use of the Website.
Data generated as a result of the development, processing and maintenance of the legal and/or contractual relationship established between the user and AOSTE UK.

To whom is your data communicated?

The data collected by AOSTE UK through this website may be communicated to the following recipients, depending on the legitimate basis of the communication, and exclusively if necessary:

In order to comply with applicable legal obligations, we may disclose your data to:

To Public Bodies and Administrations (e.g., if necessary for the management of complaints, for compliance with legal and tax obligations arising from the organisation of promotions, etc.).
To banks and financial institutions for the management of collections and payments.
To Notaries (e.g., for promotional draws).

In any case, and if necessary for the fulfilment of the purposes of the processing, CFG may provide access to the personal data of the users to third-party service providers, who will access them in their capacity as Data Processors. CFG informs you that access by these Data Processors may possibly involve the international transfer of personal data outside the European Economic Area. In all cases, the mechanisms provided for by the applicable regulations (e.g. the European Commission's adequacy decision and/or standard contractual clauses, among others) will be applied to ensure that these providers maintain a level of security equivalent to that required by European data protection regulations. You can get more detailed information on these aspects by accessing dpo.external@campofriofg.com.

How long do we keep your data?

The personal data provided will be kept for the period determined based on the following criteria: (i) duration of the legal relationship and attention to any responsibilities arising from said relationship; (ii) legal obligation of conservation; and, (iii) request for deletion by the interested party in the cases in which it is appropriate. You can request more information about retention periods at dpo.external@campofriofg.com

What personal data do you need to provide us with in each case?

AOSTE UK informs users that, when personal data is collected through a form made available through our Website, it will be necessary for the user to provide, at least, the data that is indicated as mandatory in the form in question. If you do not provide at least such data, considered necessary, AOSTE UK will not be able to manage the service or the query made by the user.

The data requested in the purchase process of the online store are necessary for the correct processing and shipment of the product, and it is impossible to carry out these operations if the data marked as mandatory is not provided.

Likewise, AOSTE UK informs users who wish to participate in a promotion made available by AOSTE UK that, in such cases, the user must provide the personal data requested in each case, in accordance with the promotional mechanics in question and with the provisions of the Legal Bases regulating the promotion. If the necessary data is not provided in each case, the user will not be able to participate in the promotion in question and, where appropriate, will not be able to receive the prize associated with the promotion.

What do you need to guarantee us when you provide your personal data?

The user guarantees that the data provided is true, accurate, complete and up-to-date, and is responsible for any damage, direct or indirect, that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data belonging to a third party, he/she guarantees that he/she has informed said third party of all the aspects contained in this Privacy Policy and obtained his/her consent to provide us with his/her data for the purpose of processing in question. All this, prior to the provision of data from a third party through our website.

AOSTE UK informs you that, in order to provide your personal data, in any way, through our website, you must be over 16 years of age. The user who provides data to AOSTE UK through this website declares and guarantees that he or she is over 16 years of age and is entirely responsible for such declaration.

What measures do we take to protect your personal data?

In response to AOSTE UK's concern to guarantee the security and confidentiality of your data, the levels of security required for the protection of personal data have been adopted and the technical means at its disposal have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of the personal data provided through the Website. In any case, you should take into account that Internet security measures are not impregnable.

What are your rights over your personal data?

AOSTE UK informs you that you have the right to obtain confirmation as to whether or not we are processing personal data concerning you.

In the same way, AOSTE UK informs you that you have the following rights over your personal data:

Access your data: You have the right to access your data to know what personal data we are processing concerning you.
Request the rectification or deletion of your data: In certain circumstances, you have the right to rectify any personal data that you consider inaccurate and that concern you, and that are processed by AOSTE UK, as well as the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
Request the limitation of the processing of your data: In certain circumstances, you will have the right to request the limitation of the processing of your data, in which case we inform you that we will only keep the data on which you have requested limitation of processing for the exercise or defense of claims.
To the portability of your data: In certain circumstances, you will have the right to receive the personal data concerning you, and that you have provided to us, in a structured format that is commonly used and machine-readable, as well as to have them transmitted by AOSTE UK to another data controller.
Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you will have the right to object to the processing of your data, in which case, we will stop processing them unless we must continue to do so for compelling legitimate reasons or for the exercise or defense of possible claims.

We also remind you that you have the right to object to the processing of your data for advertising or promotional purposes, as well as to withdraw any of the consents you have given for the processing of your data, without this affecting the lawfulness of the processing based on consent prior to its withdrawal.

AOSTE UK informs you that you may exercise your rights over your personal data through any of the following channels:

By letter addressed to Aoste UK, Bowcliffe Hall, Bramham, Wetherby, LS23 6LP United Kingdom by means of a letter including the reference "Data Protection".
By writing at the e-mail address dpo.external@campofriofg.com.

In both cases, the identity of the person exercising their rights must be accredited. In the event that it is not sufficient, additional information may be requested.

AOSTE UK will provide the requested information within a maximum period of one month from receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of applications.

AOSTE UK informs you that you may file a complaint with the competent Supervisory Authority in matters of data protection. However, in the first instance, you may file a complaint with the Data Protection Officer, who will resolve the complaint within a maximum period of two months.